Hi Mr Kankate
It was nice to see you briefly on my last appointment back in September.
Your colleague put my mind at rest as it seems that both my ankles are healing well.
My left ankle is getting better each day and intense pain that reoccurred a few months ago has now thankfully subsided and the swelling that I was also concerned about is also easing.
On each of my visits to you, I have always felt welcomed and able to speak freely about my concerns.
I have always felt that there is a genuine care and never felt rushed in my appointments.
The explanations of the injury are clear and never felt confused on leaving the appointment.
I do understand that you have a very busy clinic, but I have noticed, that my appointments recently have been pushed back a few times.
My appointment due on July 16th was cancelled and re booked for August 6th. This date was then cancelled and changed to September 24th.
On my last visit (September 24th), your consultant asked me to booked another visit in 2/3 months time and was given December 10th. This also has now been changed to January 28th 2020.
Apart from the small point above, I'm so happy with the treatment that you and your colleagues provide.
I'm so very grateful to you for all you have done for me in the past and the level of care that you have recently provide for me.
Thank you so much
Kindest regards
Cheryl Gentry